Pelin Canlı Optik

PELİN CANLI OPTİK

Warm Atmosphere Where Health and Style Meet

“Silmo Istanbul makes a valuable contribution both to refreshing our professional vision and to keeping the industry’s dynamism alive.”

Hello Ms. Canlı. Could you introduce yourself to our readers and tell us about your entry into the optical industry?
Hello, my name is Pelin Canlı. I graduated from Istanbul Bilgi University’s Public Relations department in 2019. After graduation, I worked in different fields such as digital editing and tourism, gaining experience that allowed me to engage closely with a wide range of people. My long-standing interest in fashion and clothing, combined with my desire for direct human interaction, naturally led me toward the optical industry. With this motivation, I enrolled in the Opticianry program at Istanbul Aydın University. Following my graduation, I had the opportunity to work both voluntarily and professionally at leading institutions within the sector. After nearly three years of what I describe as “being in the kitchen of the business,” gaining hands-on and in-depth experience, I finally found the courage to open my own store, which had always been my dream.

When did you decide to open your own store, and what was the biggest challenge you faced while turning this dream into reality?
The idea of opening my own store actually began to take shape in my mind on my very first day in the Opticianry program. I knew that an optical store would be the best way to reflect both my interest in fashion and my people-oriented approach. However, this idea truly became tangible after the intense three-year experience I gained while working at leading institutions in the sector after graduation. During that period, I not only learned the technical aspects of the profession but also shaped my vision of ideal retailing. The greatest challenge was taking that first courageous step out of the comfort zone of corporate life and assuming full responsibility on my own. Although I occasionally encountered prejudices related to my young age, I was able to overcome them quickly thanks to my communication background and professional competence. Seeing our guests leave the store satisfied and hearing their positive feedback remains my greatest source of pride and makes all the challenges worthwhile.

What kind of perspective did you develop to ensure that Pelin Canlı Optik would become more than just a point of sale?
Our goal is to create a warm and sincere atmosphere where everyone who walks through our door feels as if they are visiting a friend’s home rather than simply shopping. While listening to our guests, we aim not only to meet their visual needs but also to establish a subtle connection that makes them feel understood and special. Providing a calm and pressure-free environment, where people feel comfortable in front of the mirror and free to explore themselves, is our priority. When they leave, we want them to remember not only the glasses they purchased, but also the sense of trust they felt and the smile they carry with them.

Your store is located in Çekmeköy, Istanbul. What were your priorities when choosing this location?
Istanbul’s undeniable earthquake reality has made safety a primary consideration in both living and investment decisions. Thanks to its solid ground structure, Çekmeköy is one of the rapidly developing districts attracting qualified migration from the city center. Through detailed market research and feasibility studies conducted with our expert team, we clearly recognized this strategic transformation. By evaluating not only current conditions but also the region’s future potential, we decided to position Pelin Canlı Optik in Çekmeköy. Being part of this growing and dynamic structure aligns perfectly with our brand’s long-term goals.

What criteria do you prioritize when selecting the brands featured in your store?
While shaping our brand portfolio, we closely follow both local and global optical trends as well as international fashion weeks. We analyze data to identify the collections that best match the demographic structure and purchasing habits of our region. Alongside well-known brands, we also place strong emphasis on niche labels that differentiate us through quality and design. In order to appeal to different customer segments, we have created a balanced and dynamic product mix ranging from accessible luxury to premium. In this way, we are able to present global fashion simultaneously in our Çekmeköy store, offering a local experience with a global vision.

Which brands are most preferred by Pelin Canlı Optik customers, and how would you describe your customer profile’s approach to fashion trends?
We observe that our customers’ preferences reflect a balanced mix of global fashion leaders and design-oriented boutique brands. Rather than gravitating solely toward the most dominant mainstream labels, customers are becoming more conscious and are increasingly seeking distinctive pieces that align with their lifestyles while combining quality and aesthetics. We actively support this awareness through our approach. Our priority is not the name on the label, but finding the solution that best suits the individual’s facial anatomy and personal style.

You emphasize that you offer personalized optical solutions in your store. Could you elaborate on this approach?
I believe that our profession goes far beyond simply fitting prescription lenses into frames. For us, a personalized optical solution means designing an identity that aligns with the customer’s lifestyle and style. We begin the process by listening carefully and accurately assessing their needs before moving on to technical measurements. Together with my team, we present options with the precision of a style consultant, selecting frames that best complement the individual’s facial structure and skin tone. You will never encounter a pushy sales policy in our store. On the contrary, we create a free and comfortable space where customers can take their time trying different options. Our goal is for each person to leave not only seeing clearly, but also feeling happy with the reflection they see in the mirror. By blending technical expertise with an aesthetic perspective, we transform eyewear selection from a necessity into an enjoyable experience.

When evaluating the most suitable solutions for your customers’ visual health and personal style, what are your top priorities?
Our primary focus is always the technical accuracy of the lenses and the anatomical compatibility of the frame with the individual. Without health, aesthetic appeal alone holds no real value. We work with advanced technological devices such as the Nidek M1000, Nidek M9000, and Grand Seiko GL 7700. By combining the precision of advanced technology with the meticulousness of craftsmanship, we provide our customers with the highest level of visual comfort and virtually zero margin for error. Once this technical foundation is ensured, we analyze the individual’s facial features, lifestyle, and personal image to select models that best reflect their character and preferences. Our most important criterion is that the wearer feels both visually comfortable and confident when they put on their glasses.

Pelin Canlı Optik is just one year old. Could you share your short- and long-term goals for the store?
As a young and newly established store, our priority is to firmly establish our service standards. We are focused on ensuring that the foundations we have built are solid and that we consistently deliver the experience we promise. Over time, we aim to add new services and applications on top of this strong structure. For now, our main objective is to position Pelin Canlı Optik as a reliable and sustainable brand.

What are your thoughts on the development of Silmo Istanbul Optical Fair and its contribution to the industry?
With its stable and growing position, Silmo Istanbul has become an indispensable bridge for trade and interaction not only for our country but for the entire region. I believe it plays a highly strategic and unifying role in showcasing our industry’s production strength and potential on the international stage. By bringing all stakeholders together under one roof, this organization makes a significant contribution to refreshing our professional vision and maintaining the sector’s dynamism.

Thank you for this valuable interview. Finally, could you share your thoughts on 4 your eyes?
Thank you very much for featuring us. With its broad sectoral vision and rich content, 4 your eyes serves as a constant source of inspiration, especially for young entrepreneurs like myself. I will continue to follow this publication, which truly captures the pulse of the industry, with great appreciation and respect.

February 2026

Zehra Optik

ZEHRA OPTİK

Innovative Destination Awarded Best Store

“Winning a prestigious the Silmo Award Istanbul represents an indescribable happiness and a great achievement for me. This award showed me that the vision
I have dreamed of has found its true place in the industry and gave me the
courage to do even better.””

Hello Ms. Uzundemir. Could you briefly introduce yourself to our readers and tell us how your journey in the optical sector began?
Hello, I am Zehra Uzundemir. After graduating from the Opticianry program in 2020, I began my journey in the sector. I worked for two years at an optical store in my hometown, which gave me the opportunity to develop my skills both in the workshop and in direct customer interactions. Over time, I realized that helping people and seeing their satisfaction made me even more committed to my profession. I vividly remember delivering glasses to an elderly customer who, upon seeing clearly, expressed her heartfelt gratitude and prayers. That moment deeply moved me and made me understand once again how meaningful my work is for people. I can confidently say that this feeling has been the foundation of my journey in the optical sector.

You opened Zehra Optik in Muğla in 2025. Could you share when and how you decided to start your own store?
The idea of opening my own store began to take shape while I was still a student in the opticianry program. From that time, I imagined a concept that was different from standard stores. I wanted to create a space where people could feel comfortable, at ease, and truly welcome, beyond the usual optical store experience. My early professional experiences helped me refine this vision and guided me on the path I should follow. I aimed to design a store that not only offers products but also listens to customers’ real needs and provides personalized solutions. Over time, these ideas became clear, and with the combination of courage and experience, I was able to bring this vision to life in my own store. Zehra Optik is not just a workplace for me; it is the tangible realization of a dream I have nurtured for years.

Opening a store in Ortaca, where local connections are strong, how does that influence your relationships with customers and your business?
Ortaca has a close-knit social fabric where people know each other and trust is highly valued, which provided a solid foundation as I established my store. I have the chance to closely observe my customers’ expectations, daily habits, and needs. This allows me to offer not just products but also genuine guidance and solutions tailored to each individual. Over time, the warm and sincere communication we have built has been personally rewarding and has contributed to the stable growth of my store. The strength of the local profile has transformed my work from a simple business venture into a long-term professional journey rooted in trust and meaningful relationships.

Your store’s interior design is truly impressive. Did you work with an interior architect, and how did you develop the concept?
The store’s decoration was extremely important to me, and working with our interior architect, Ms. Dilara Isparta from Lotis Design, was genuinely exciting. From the moment we met, our collaboration felt effortless; sharing similar tastes and perspectives made the process very meaningful for me. This harmony made both designing and implementing the store concept smooth and enjoyable. We aimed for the architectural identity of the store to immediately convey warmth, sincerity, and trust to our customers. The design combines modern and elegant details while ensuring that customers feel comfortable and at ease. As a result, anyone entering the store experiences a positive first impression and feels genuinely valued.

Silmo Award Istanbul 2025 recognized you as ‘The Best Store’. What does this award mean to you and how does it influence your future goals?
Even as a young professional newly entering the optical sector and with my store having been open for only five months, being honored with such a prestigious and internationally recognized award was an indescribable joy and a highly meaningful achievement. I see this award not just as personal recognition, but also as affirmation of the approach I have tried to build and the unique store culture I aimed to create at Zehra Optik. Being acknowledged on such an important platform in a short time gave me tremendous confidence that I am on the right path. The award has strengthened our vision and reinforced our belief in our future goals. It has also inspired us to elevate the quality of our service, expand our product variety, and further innovate. At the same time, it comes with a greater sense of responsibility, as expectations from Zehra Optik are now higher. Moving forward, I want the store to evolve not just as a place to sell products but as a space for guidance and trust, where customers feel supported and valued. This recognition has shown me that the vision I have pursued resonates in the sector and motivates me to strive even further.

When selecting the products and glasses for your store, what criteria are most important to you?
When choosing products, I place great emphasis on brand recognition and reliability. Offering well-known brands allows me to provide customers with strong assurance of quality. At the same time, I do not want to remain solely within the familiar lines, so I make sure to include boutique and unique designs in our selection. Every customer has a different style and need, and being able to offer this variety is very important to me. I also apply the same care to lens selection, considering both visual aesthetics and technical performance. My goal is to ensure that anyone entering the store can easily find options that are both fashionable and suitable for their vision health. Therefore, when curating our collection, I take trends, quality, and customer feedback into account together.

How do customers experience your store? How would you describe your service approach?
Customers visiting the store are first greeted by a warm and welcoming atmosphere. I strive to make them feel valued and truly heard, rather than just being part of a sales process. My service philosophy focuses on carefully understanding each customer’s needs and guiding them toward the most suitable solution. I view choosing glasses not only as an aesthetic decision but also as one that impacts daily life quality. Therefore, we take our time, explore options together, and ensure that every customer can make a confident choice. Creating a comfortable environment where people can express themselves freely is very important to me. My ultimate goal is for everyone leaving Zehra Optik to feel assured that they made the right choice and leave with a sense of happiness.

What is your roadmap for Zehra Optik in the coming period?
Our main objective moving forward is to grow steadily while maintaining our customer-focused approach. I plan to integrate more innovative products and unique designs into the store. Additionally, we aim to leverage technology further to enhance the customer experience and strengthen our position as a young and dynamic brand in the sector. I am careful to ensure that every step we take is sustainable and contributes to long-term growth.

Silmo Istanbul Optical Fair took place for the 12th time. What are your thoughts on the fair’s development and its contribution to the sector?
We have seen the Silmo Istanbul Optical Fair grow stronger each year. The fair has become more than a platform for showcasing new products; it is an important gathering point where the pulse of the international optical industry is felt. Seeing different brands, designers, and industry professionals together provides us with inspiration. It also greatly contributes to the exchange of professional knowledge and the development of a shared industry culture. I firmly believe that Silmo Istanbul will continue to increase its international impact in the coming years.

Thank you for your valuable interview. Lastly, what are your thoughts on 4 your eyes?
The optical magazine, 4 your eyes, stands out as an important resource that offers in-depth insights into the sector while keeping up with trends and innovations. For industry professionals like me, it serves as a valuable reference point, helping us stay informed about developments and fostering the flow of knowledge and professional growth. I wish continued success to the team.

JANUARY 2026

UK Optik

U&K OPTİK

A Boutique Born of Vision and Experience

“Silmo Istanbul is no longer just a trade fair; it has become a powerful platform that showcases Turkey’s potential in the optical industry to the world.”

Hello Mr. Kürşatlar. Let’s begin our interview by getting to know you. Could you introduce yourself and share how you first became involved in the optical sector?
Hello, I am Umut Kürşatlar. I was born in 1992 as the son of a father who worked as an eyewear wholesaler and a mother who was a public officer. I grew up surrounded by the world of eyewear and optics from an early age. Thanks to my father, I had the opportunity to learn the fundamentals of the profession closely and gained a natural affinity for the field. Due to my interest in mathematics and physics, I pursued engineering and graduated from the Department of Naval Architecture and Marine Engineering. After working as an engineer for some time, my passion for commerce and longing for the optical sector became stronger. I then completed a second degree in Opticianry. Inspired by the knowledge, experience and vision of my father, Ata Kürşatlar, who is one of the most respected and established figures in the sector, I continue to carve out my own path under the roof of U&K Optik with the same dedication and discipline. By adding my own vision, aesthetic perspective and modern retail approach to the knowledge and work ethic I inherited from my father, I blend traditional expertise with today’s innovative mindset and strive to bring a both rooted and contemporary touch to the industry.

Could you tell us about the establishment of U&K Optik? How did your retail journey begin?
I decided to bring my own brand to life by combining the experience I had gained over the years in wholesale optics with the boutique retail approach I observed abroad. The premium boutique concept I had long dreamed of became a reality in Anadoluhisarı, one of Istanbul’s most distinguished neighborhoods. U&K Optik was designed not only as a point of sale but as a living space that highlights design, aesthetics and personal experience. Although I received many name suggestions, I wanted the brand to fully reflect my own vision, so I chose the name U&K, representing my initials. In short, U&K Optik was founded with the aim of offering a personalized optical experience that brings together years of expertise, international inspiration and a local boutique perspective.

Do you offer products from every segment? Which products and brands do your customers prefer most?
Since our store is located along the Bosphorus and right next to waterfront mansions, our customer profile naturally gravitates toward high quality and uniquely designed products. For this reason, we primarily feature Europe’s most distinguished brands. Our founding principle was to bring together the finest optical and sunglasses brands in Turkey under one roof. Today, our customers can find extensive collections from premium brands such as Cartier, Chopard, Silhouette, Tom Ford, Mykita, Gucci and Maybach all in a single place.

Designer brands have become increasingly popular in recent years. Do you also receive such requests from your customers?
Absolutely. People no longer want to wear brands they see on everyone else. They prefer more boutique, distinctive and personal designs that reflect who they are. Customers are looking for eyewear that expresses their identity, and this growing demand is fueling the interest in designer brands. At U&K Optik, we follow this shift closely. In addition to globally renowned brands, we also showcase successful boutique manufacturers and local designers from Turkey. These collections, each crafted with meticulous attention to detail, stand out in both quality and character. In short, eyewear has evolved beyond being a simple accessory; it has become a piece that expresses one’s style and stance. Our approach is built entirely around this understanding.

Could you tell us about the after sales services you offer? How do you build customer loyalty?
As a boutique eyewear store, we see each of our customers as a long term friend. In our after sales support, we prioritize being there for them whenever they need anything related to their eyewear. We adopt a personalized approach to build customer loyalty. By getting to know our customers’ style, face shape and usage habits, we provide tailored recommendations in their future visits. In short, for us, a sale is not just a transaction but the beginning of a long lasting relationship based on trust.

Do you find the sector’s sales and training initiatives sufficient? Do you organize training programs for your staff?
Although training activities in the sector have increased in recent years, I believe there is always a need for more due to evolving technology and design trends. At U&K Optik, we place great importance on staff training. We ensure that our employees attend trainings organized by lens manufacturers and brands so they can maintain both their technical knowledge and service quality. We also enable them to participate in international fairs and seminars, allowing them to closely follow global trends and industry innovations. This way, our team provides service not only as salespeople but as professionals who understand the product, its technology and the spirit of the brand.

High street stores or shopping malls? We would like to hear your preference and the reasons behind it.
We definitely prefer high street retail. We are located in Anadoluhisarı, a neighborhood with a preserved historical texture and a warm, authentic community spirit. Here, we can communicate with our customers one on one, get to know them and closely follow their needs. For us, each new day is not only about sales but also about social interaction. People picking up fresh bread from the bakery or stopping for a morning coffee see us, greet us and chat with us. This warm connection strengthens the soul of our brand and builds trust. In a shopping mall, it is difficult to capture this natural and sincere atmosphere. In our view, an optical store should not only be a point of sale but also a part of the neighborhood it belongs to. For this reason, being a high street store aligns perfectly with our brand’s identity.

As a retailer, what are your thoughts on price competition among your colleagues in the sector?
Price competition is an inevitable reality of the retail industry. However, we prefer to interpret this competition not solely through pricing but through service quality, trust and customer satisfaction. Since my father has been active in the optical wholesale sector for many years, I know manufacturers and distributors closely, which provides significant advantages in terms of sourcing for U&K Optik. Because we can procure products under more favorable conditions, we offer our customers both extensive collections and competitive prices. For us, the true differentiating factor is not just affordable pricing but creating an experience where customers feel safe and continue to receive support after the sale. In the long term, loyalty and trust become far more valuable than short term price competition.

Do you follow international optical fairs and industry developments?
Yes, I closely follow international fairs to stay in tune with the pulse of the industry. Every year, I regularly attend the Mido and Silmo Paris optical fairs. These fairs are not only about seeing new collections but also serve as major sources of inspiration for observing trends, technological developments and the future of the global optical sector firsthand. In fact, the concept of my store was born from the impressions I gained at these fairs. My goal was to create a retail concept that reflects the boutique optical approach seen in Europe, which is still relatively rare in Turkey. Thanks to this vision, both our store architecture and our service philosophy stand apart from traditional retail. In short, international fairs are not just events for us but centers of continuous renewal, inspiration and vision.

What are your thoughts on the development of the twelfth edition of Silmo Istanbul Optical Fair and its contributions to the sector?
Silmo Istanbul has become an increasingly significant meeting point for our industry, reaching closer to international standards each year. With its brand diversity and the quality of its exhibitors, it clearly reflects the strength of the Turkish optical sector. For me, Silmo Istanbul is not just a commercial event but also a hub for industry innovations, idea exchange and inspiration. The insights we gain at the fair each year directly contribute to the vision of our store. Silmo Istanbul is no longer just a trade fair; it has become a powerful platform that showcases Turkey’s potential in the optical industry to the world.

Thank you for your valuable interview. Lastly, we would like to hear your thoughts on 4 your eyes.
Thank you. It is truly meaningful to be featured in such a high quality industry platform. 4 your eyes stands out not only as a source of news or promotion but also as a medium that brings vision and depth to the optical sector. I believe that its ability to bring together different stakeholders and facilitate knowledge sharing creates a major advantage for us retailers. With its impartial, up to date and professional content, it makes a real difference in the sector. In short, I see 4 your eyes as one of the voices and showcases of the optical industry. My sincere thanks to everyone who contributes to it.

December 2025

Galaxy Optik

GALAXY OPTİK

Earning Trust with a Corporate Stance

“Adapting rapidly and effectively to the evolving optical world, Silmo Istanbul keeps its finger on the pulse of the Turkish and regional markets.”

Let’s begin by getting to know you. Could you tell us about yourself and share the story of how you entered the optical industry?
Fatih Aslan: Our journey, which first started in 1996 in a watch and optical store, brought us to today with the participation of my brother in 2010. Of course, whole process was not easy. Over time, we faced both industry-specific and economic challenges; however, we stayed true to our goals, made the right investments at the right time, and took steady steps forward. For many years, I worked in the workshop — the heart of the business — and later in sales and supply. By identifying and improving the industry’s shortcomings, I actually laid the groundwork for the corporate structure we have today. I trained my brother to take part in the infrastructure of the corporate retail sector in 2006, and after he completed his military service, I brought him into our business in 2010.

Yusuf Aslan: As my brother mentioned, under his guidance I gained four years of experience starting in 2006 before completing my military service. I began working with my brother, the Founder of Ceylan Optik in Söke, Aydın, in 2010. In our business, the division of work is split into two parts. I currently serve as the operator of our stores. I am responsible for product distribution to stores, post-sales communication, departments, and infrastructure.

Can we say that with your first store in Söke district in 2008, the foundations of Galaxy Optik were laid? How was the process of opening your first store?
Absolutely. Even when opening Ceylan Optik, I shared the same vision regarding the services we would provide. I have always been in favor of corporateness, because being corporate reflects the importance and respect we show to our customers. After all, we have been serving in this sector for many years now. For this reason, we have never adopted a working system that lacks planning, order, transparency, or trust. Conducting our work with seriousness and precision is a reflection of the respect we have for both ourselves and our customers.

How did your business structure evolve after Yusuf joined? What are the advantages and challenges of working as two brothers?
Naturally, we continued on our path with greater strength. While I followed industry fairs and our investments, my brother took charge of the interpersonal relationships and customer dialogue that are so crucial for us. We built our brand on solid foundations by taking every step through mutual trust and collective wisdom.

The journey began with the name Ceylan Optik, continued with the opening of Galaxy Optik in a shopping mall in 2024. Can you share the details?
From day one, we have moved forward with the right steps, maintaining our focus on high quality and reliability. November 2024 marks not only the date we opened our Galaxy Optik store in the shopping mall, but also the opening of the mall itself. Naturally, being among the first stores in a newly opened shopping center carried a certain risk. Therefore, we deeply analyzed the demographic profile of the local population, the mall’s customer potential, and the existing optical stores and brands in the region. We then reviewed the operations within Aydın and shaped our strategy according to the unmet needs of the target audience. With our experience and knowledge, we decided that this risk could be turned into an opportunity. Since that day, we have continued to grow stronger in our services.

Can you tell us about the target audience, concept, and interior design of your new mall store?
With Galaxy Optik, our goal was to create a boutique store in our precious city, Aydın that features the top segment of brands. We wanted high-end products and brands to meet our customers in a visually aesthetic environment. Through our boutique retail concept, we enable our target audience to access world-famous brands easily and trustfully. We designed the store with great care and an elegant aesthetic approach that would instantly capture our customers’ curiosity. We are happy to receive positive feedback and to offer our customers high-quality service.

Do you only feature high-end products in your stores? Which optical and sunglasses brands do you sell the most?
To be honest, yes, we mostly prefer to sell top-segment products. We are selective in terms of brands, and we continue our path by offering up-to-date and trendsetting models. Many premium brands are easily accessible in our stores. For us, it has always been a priority to maintain the right balance between health and fashion. We aim to offer our customers both sophistication and eye health together.

What are your priorities in terms of customer satisfaction? Could you tell us about your after-sales services?
We take the utmost care in providing every customer who visits our stores with a detailed presentation of the product and clear information about its use. It is very important to us that our customers make informed purchases when choosing their products. We operate under the principle that the options we present must be shaped solely according to their needs and preferences. To ensure sustainability in the after-sales process, we work with major companies. We never want our customers to experience any problems after their purchase, and if they do, we provide quick solutions. Because the principle that “the customer is our greatest asset” is our core value.

What do you consider to be your strongest qualities that set you apart from other optical stores?
As I mentioned earlier, we have prioritized corporateness since laying our foundations in 2008, and we have continued along this path ever since. Seeing that we now serve a broad customer base ranging from grandparents to grandchildren is a great source of pride for us. Knowing that we have earned the trust of customers of all ages through proper communication and the right products is what keeps us motivated despite all current challenges. Thanks to our sustainable business structure and customer satisfaction-oriented approach, we continue to grow as a brand that appeals to every generation, instills lasting confidence, and fosters customer loyalty.

What methods do you use to respond to changing customer expectations in recent years?
People no longer decide on the eyewear they will buy only by seeing them in optical stores. Especially among younger generations who use digital channels more actively, awareness and expectations about brands have evolved and become more informed. Meanwhile, social media has become a stronger promotional tool than ever before. Therefore, as Galaxy Optik, we identify our target audience primarily through social media and carry out our promotional and advertising activities accordingly. By speaking the same language as our customers, we take steps that align with their expectations and move forward together.

What are your thoughts on the contributions of Silmo Istanbul Optical Fair to the optical industry?
As someone who has attended leading international optical fairs and industry events for years, it is very important for me to learn about innovations and technological developments and to reflect them in our business through discussions with my colleagues. For this reason, visiting the Silmo İstanbul Optical Fair every year is always an exciting experience. Silmo Istanbul manages to surprise us in a good way each year with its innovations and fresh perspectives. Adapting rapidly and effectively to the evolving optical world, Silmo Istanbul keeps its finger on the pulse of the Turkish and regional markets. I believe Silmo Istanbul plays a crucial role in shaping the future of the optical industry.

Thank you for this valuable interview. Finally, could you share your thoughts about 4 your eyes Optical Magazine?
I can say that I haven’t missed a single issue of 4 your eyes for many years. With your carefully curated, rich content, you provide every kind of information, news, innovation, trend, and technology that optical professionals need. By presenting detailed information about brands, companies, and their innovative steps, you actually open a window of opportunity for all optical professionals. We wish continued success to your entire team.

November 2025

Everest Optik

Everest OPTİK

Aiming for the Summit, No Compromise on Quality

“The educational sessions and workshops within Silmo Istanbul play a critical role in enhancing the knowledge and expertise of industry professionals.”

Hello Mr. Doğanay, could you let us get to know you a little better? How did you enter the optical industry?
Hello, I am Mehmet Akif Doğanay. I was born in Istanbul in 1984. In 1997, at a relatively young age, I began working at Dural Optik in Sirkeci under my mentor and also my uncle, Alaaddin Karabulun. By working in different areas of the optical sector, I gained a broad perspective on the industry. I experienced every aspect of the field, from watch and eyewear production to pharmacy-based optical services, and from Sirkeci’s small-scale retail culture to shopping mall stores. I also had the opportunity to closely observe the traditional “licensed optician” system that existed in Turkey before foreign investment entered the retail sector, as well as the operations of corporate international firms that later entered the market. These experiences gave me the chance to identify gaps in the sector and develop innovative solutions to address them. With this purpose, I embraced adding value to our industry as a personal mission.

You founded Everest Optik in 2023. How did you decide to open your store, and what was your main motivation?
In our industry, the ultimate goal for everyone who completes their apprenticeship and journeyman period is to open a store and become the owner of their own business. However, I realized that in a globalized world, the mindset of “better a small business of your own than nothing” is no longer sufficient. I observed that those who do not grow are forced to shrink, and small businesses cannot compete alone with large companies. The same situation applied to the watch market. Therefore, as Doğanay Group, we applied the franchise model, which we successfully implemented in the watch sector, to the eyewear industry. We built upon our experience in the watch industry to establish a new structure in the optical sector. The choice was simple: grow or fade away. We chose to grow.

What is the secret behind your rapid growth as Everest Optik? What are the main criteria when selecting the locations for your branches?
Reaching eight branches in a short period of time is driven by a strong team, a customer-focused service approach, and a strategic growth plan. The secret to our rapid expansion is combining our industry experience with an innovative perspective. For us, it is not only about opening more branches but also ensuring the same level of quality, trust, and customer satisfaction at every location. Therefore, we exercise great care and precision when selecting branch locations. We conduct a detailed analysis of the potential customer base in each area, evaluate existing competitors, and identify points where we can differentiate ourselves. We prefer central locations to ensure that our stores are easily accessible to customers. By focusing on local needs, we aim to provide solutions that align with the demographics of the region and the demand in the eyewear sector.

Could you share with our readers the process behind the name and brand identity of Everest Optik?
The name Everest Optik and our brand identity were carefully chosen to best reflect our goals and vision. Everest represents the peak we aim to reach in the optical sector. The name was created not only as a brand but also as a symbol of our commitment to excellence, innovation, and trust. Everest Optik is positioned as a representation of both quality and an innovative approach in the eyewear industry. Our brand aims to be recognized and trusted not only in Turkey but also internationally. The name Everest encompasses clarity and excellence in the vision experience as well as our constant desire to reach higher. We aim to meet and excel at the peak together with those who join us.

Do your stores carry products across all segments? What are the most preferred products and brands among your customers?
We offer a wide range of products in our stores to meet the needs and expectations of our customers. Prominent brands include both domestic and internationally recognized names. Our products balance quality, style, and affordability, appealing to all ages and tastes. Among our most popular products are frames that provide comfort for daily use as well as sunglasses. Additionally, eyeglass frames noted for their ergonomic design and lightweight feel are also highly favored. With our diverse product and brand portfolio, we strive to provide solutions that satisfy every customer. We deliver our service not in a mass-produced manner but with a tailored, almost bespoke approach. This goes beyond meeting expectations, offering a service that directly connects with customers and prioritizes their satisfaction.

You actively use social media. Could you talk about the benefits of your strong digital presence for your store and customers?
Our social media strategy goes beyond just promoting products; it aims to inform about industry developments, share campaigns, and communicate innovations related to our brand, thereby touching the lives of our customers. Being active on social media with our professional team helps our brand maintain a friendly and approachable image. Through an engagement-focused approach, we can take into account the opinions and suggestions of our customers and develop solutions. Social media allows us to reach everyone who is part of the Everest Optik family, adding value to their eye health and vision experience. It enables us to reach a much wider audience, adding new customers while reflecting the value of our brand through the strong connections we establish.

What are your thoughts on price competition among optical stores? How does Everest Optik approach this issue?
Intense price competition is always a significant challenge for all of us. However, at Everest Optik, we believe that competition should be evaluated not only in terms of price but also through factors such as quality, service, and customer satisfaction. We value industry solidarity and collaboration to maintain balance with our colleagues. Acting with the awareness that competition can drive the industry forward, we adopt a long-term approach where everyone can benefit.

You are an experienced figure in the optical sector. Could you share your thoughts on the changes and transformations in the industry?
First and foremost, technological advances have been at the heart of the transformation. Innovations such as customized eyewear design, digital measurement devices, and high-quality lens production have brought great dynamism to the sector. These technological advances have enabled us to offer solutions that enhance customer satisfaction. Customers today are not only seeking solutions to vision problems but are also looking for aesthetics, comfort, and quality. This has pushed the industry to offer fashionable and innovative designs. The entry of international brands has encouraged local companies to become more innovative and customer-focused. The increase in online sales channels has greatly changed accessibility to sunglasses. Within the framework of European Union compliance laws, standards such as the requirement for store managers, minimum store area, and restrictions on combining with other business types have also played a critical role in the transformation. While these standards bring quality and discipline to the sector, allowing foreign investment has left small businesses exposed against large capital. Adapting to all these changes and maintaining a customer-focused service approach to continue adding value to the industry has been both a responsibility and an opportunity for us.

Do you have any advice for newcomers to the sector or those who want to start their own business?
Those who are entering the sector or want to open a new store should first thoroughly assess their own situation. If it is not possible to create a sustainable competitive environment on their own in their chosen location, it may be best to join an established network and become part of a larger structure. We are always ready to provide support in this regard. We are happy to guide those who contact us and help them take the right steps. With this spirit of solidarity, we work to grow and strengthen our sector.

Could you share your thoughts on the upcoming 12th Silmo Istanbul Optical Fair in November and its contributions to the sector?
The Silmo Istanbul Optical Fair brings optical professionals together to share knowledge, establish collaborations, and explore new markets. Additionally, the educational sessions and workshops within Silmo Istanbul play a critical role in increasing sector knowledge. Silmo Istanbul has become an important meeting point not only for Turkey but also for neighboring countries. This contributes to positioning Türkiye as a regional leader in the optical industry. Silmo Istanbul creates new business opportunities for both manufacturers and retailers while leading the way in raising industry standards.

Thank you for this valuable interview. Lastly, what are your thoughts on our magazine, 4 your eyes?
Thank you for giving me the opportunity for this interview. 4 your eyes is a highly valuable platform that effectively conveys industry developments and innovations. While increasing knowledge sharing, it also contributes to the development of the sector. Your content, offering different perspectives, serves as an important resource for everyone interested in the optical industry. I wish you continued success.

October 2025

Lacivert Optik

LACİVERT OPTİK

More Than a Store, with a Branding Vision…

“As someone who has been attending Silmo Istanbul for many years, it won’t surprise me at all to see the 12th edition once again organized with professionalism and an exceptional atmosphere.”

Hello Mr. Calay. Could you briefly introduce yourself and tell us how your career in the optical industry started?
Hello, I’m Ozan Calay. I was born in Istanbul in 1998. I took my first step into the profession in 2015, when I left high school and began working at an optical store. My interest in the optical field started to take shape during those early days of apprenticeship and journeyman training. Until 2021, I worked at an optical store that had become a well-established brand in the sector. During that time, I also resumed my education, which I had previously left unfinished. In 2021, I left my job to complete my mandatory military service, and right after returning, I began working on opening my own store. In April 2022, I founded my brand, Lacivert Optik & Lens®, and opened my first store in Istanbul that June. For over three years now, I have been proudly working under the Lacivert Optik & Lens® name.

As a young entrepreneur in the optical sector, what inspired the birth of Lacivert Optik, and what are your core goals?
The motivation behind establishing Lacivert Optik & Lens® came from a deep desire to serve the industry with integrity and excellence. My primary goal is to become a trustworthy and accessible local optical brand recognized throughout Istanbul. To reach this goal, we treat customer trust and satisfaction as our guiding principles, and we consistently aim to raise our standards of service. With a mindset that embraces growth, expansion and innovation, I plan to open more stores in convenient, high-accessibility locations across Istanbul. However, I believe in growing in a controlled and thoughtful way, with a clear focus on maintaining high quality standards. Each day, we work with the same level of dedication and motivation, always prioritizing 100% customer satisfaction.

Which optical and sunglasses brands are the most popular in your store? In your view, what influences customer preference?
The brands we carry in our store are primarily those that have gained consumer trust and built a strong reputation over time. The most preferred ones tend to be internationally known names with broad appeal. In addition to these global brands, we also offer select boutique and handcrafted labels to our customers. I’ve noticed growing interest in unique and handcrafted designs in recent years, and we are truly happy to see that shift. We believe that demand for fresh styles and innovative products brings vitality and diversity to the industry. That’s why from the very beginning, we’ve made it a priority to include design-focused collections that capture customer interest and meet their evolving needs.

How does offering a wide product variety impact your sales and customer satisfaction?
We strongly believe in the importance of offering products across all segments, and at Lacivert Optik, we put great care into maintaining this variety. To provide our customers with a diverse selection, we make sure to stock products with different features and price points. This wide assortment gives customers greater flexibility in choosing the right eyewear for their needs, and we see firsthand how it contributes to both satisfaction and convenience.

Could you tell us about your after-sales services? What approach do you take to build customer loyalty?
We believe that maintaining high service quality is just as important after the sale as it is during. That’s why we place extra care on after-sales service. Helping customers with their post-purchase needs in a fast and hassle-free way has greatly contributed to building loyalty. We’re happy to offer assistance with repairs, adjustments, replacements, maintenance, and spare parts—whatever is needed. Keeping our service standards high at every step ensures that our customers leave happy, and their satisfaction is what fuels our daily commitment to the job.

A street store or being located in a shopping mall? What is your preference as Lacivert Optik?
I believe that as optical store owners, we need to better understand how and why consumers shop for eyewear. Choosing a store location should align with your target customer base. Accessibility, foot traffic and various local factors all need to be considered. In some areas, a street-level store offers an advantage, while in others, being inside a mall might be more beneficial. However, I’ve noticed that chain stores within malls have moved somewhat away from traditional opticianry. Based on all these considerations, I chose to launch Lacivert Optik as a street-front store.

What is your pricing strategy for your products, and how do you maintain balance with other retailers?
To navigate the intense price competition in optical retail, we try to follow the recommended pricing set by the brands we work with. Selling items well above or below their true value can harm the industry and lead to price instability. We aim to keep a fair balance by adhering to consistent and responsible pricing.

Do you follow international optical fairs and industry trends?
I don’t believe it’s possible to grow or move forward without staying up to date on industry trends. That’s why I think international optical fairs and ophthalmology events play a critical role in professional development. I also really appreciate how the digital expansion of trade shows has made participation much more accessible. For example, even if I can’t attend an eyewear fair in Italy in person, I can follow it closely through online updates and livestreams. The same goes for ophthalmology events held in Europe and Asia—I can stay informed through digital articles and visual presentations.

What are your thoughts on the growth and contribution of Silmo Istanbul Optical Fair, which will be held for the 12th time this November?
As someone who has been attending Silmo Istanbul Optical Fair for many years, it won’t surprise me at all to see the 12th edition once again organized with professionalism and an exceptional atmosphere. As with every year, attendance was high at 11th edition. I believe Silmo Istanbul Optical Fair is extremely valuable for our industry and continues to grow into a more comprehensive event each year. Being under the same roof with my colleagues and seeing their shared interest and support for Silmo Istanbul is something I deeply appreciate. I look forward to reconnecting with many local and international colleagues at the next Silmo Istanbul.

Thank you for this wonderful interview. Lastly, could you share your thoughts about our magazine, 4 your eyes?
Thank you for featuring Lacivert Optik in your magazine. 4 your eyes offers thorough and thoughtful coverage of everything from sector news and innovations to trends, new brands and eyewear design. I find the digital format especially valuable, as it allows for easy access from anywhere in the world. My heartfelt thanks go out to everyone involved in creating the magazine. Wishing you continued success and many exciting issues to come.

September 2025

Bal Optik

bal OPTİK

A Strong Vision Fueled by Optical Passion

“Silmo Istanbul offers us much more than a wide product selection. It allows us to explore new technologies, production trends, and design philosophies firsthand. I don’t see it as a showcase. I see it as a school.”

Hello Ms. Havvanur. Could you briefly introduce yourself and share how your professional journey began?
Hello, I’m Havvanur Çoban. I’m 26 years old. Although I’m originally from Ankara, I was born and raised in Bolu. My professional journey began during my final year of high school, thanks to my mother’s encouragement. A close family friend had just opened an optical store, and I started working alongside him. During that period, I had my first experiences in the optical retail world. I was deeply influenced by everything I learned about enhancing visual comfort, the technical and aesthetic aspects of eyewear, and the warm, personal connections built with customers. Over time, I came to realize that optical retailing is not just about technical knowledge. It is also a profession that requires empathy and trust.

Could you tell us about the founding of Bal Optik? What motivated you to open your own store?
The founding of Bal Optik wasn’t just the start of a business for me. It was the realization of a dream. Three key factors led me to choose this profession. First, my mother, who has always been by my side and supported me wholeheartedly. Her love and trust gave me the courage to take this step. Second, having a close friend in this field helped me understand from a young age how special and human-centered this profession is. And third, I’ve had the dream of running my own business since childhood. The idea of creating something with my own values and efforts has always inspired me. When I opened Bal Optik, my goal wasn’t simply to launch a store. I wanted to create a space where people felt heard, supported, and cared for in terms of eye health. Realizing this dream in a warm and friendly neighborhood like Kılıçarslan made it even more meaningful. Here, every customer is also a neighbor, someone familiar. This sense of connection makes our work unique and keeps my excitement alive every day.

You’re the only optical store in the area. How does that affect your development, quality standards, and product range?
Kılıçarslan is a well-established neighborhood where traditional community values are still alive. Trust and sincerity are at the heart of everyday life. Here, being a shopkeeper means more than just selling products. It means becoming part of the community and responding to people’s needs with care. As the only optical store in the area, we are not just a business but a place of trust and support. The absence of competition brings with it a great responsibility. But it doesn’t make us complacent. On the contrary, it pushes us to keep improving with even greater motivation. That’s why we constantly update our quality standards, product range, and service approach. We closely follow industry innovations. If other optical stores open in the future, we won’t see it as a threat. On the contrary, it would energize the sector, which we see as a positive development. We view competition as a chance to grow, not something to fear. Our approach to retail is based on sincerity, transparency, knowledge sharing, and a solution-oriented mindset. As long as these values remain, we believe our customers will continue to choose us, no matter the circumstances.

Now that you’ve completed your fifth year as an optical retailer, what are your upcoming plans and goals?
Reaching our fifth year is both a proud achievement and a moment that deepens our sense of responsibility. With the experience we’ve gained, we’re now thinking beyond daily operations and focusing on strategic steps for the future. One of my main goals is to reach more people with Bal Optik. To do this, I plan to strengthen our digital presence. Through online appointments, product showcases, and informative content, I want to offer guidance and connection via social media and our website. I also aim to expand our product range with new collections and give more space to youth-focused designs. One goal I’m especially excited about is launching my own eyewear brand. The collection will be called “Honey” and will focus on standing out in both style and quality. I plan to offer it not only in my store but also online and in different cities in the future. In the long term, I dream of opening new locations. But throughout this process, my priority is to protect the sincerity, trust, and quality we’ve built. I want to grow without losing who we are. By keeping our customers’ needs and expectations at the center, we’ll continue moving forward with purpose.

How important is it to offer products in different price segments? How does this impact your sales?
Offering a wide range of products at different price points is essential for us. Every customer has different needs, expectations, and budgets. You can’t expect a student and a retiree, or a corporate employee and a homemaker, to choose the same product. That’s why we carry a broad selection, from affordable to premium. This approach increases customer satisfaction and positively reflects on our sales. When someone finds something that fits them, they leave happy. That strengthens their loyalty. It also helps prevent people from seeing us as a store that only sells either high-end or budget items. Our aim is to cater to all budgets while maintaining the same standard of quality and trust in every product. At Bal Optik, prices may vary, but the customer experience and service quality always stay the same.

Which optical and sunglass brands are most popular at Bal Optik?
The brands we carry are shaped largely by my own taste and insights. Whether optical or sunglasses, I personally try each pair before recommending them to customers. While the selection shifts over time, there are three sunglass brands I’ve carried since day one and continue to love – Rachel Paris, Bruno Mazzini, and U.S.P.A. Two years ago, I discovered the brand Goodlook, which quickly became a favorite as well. I carefully choose the models from these brands, and since I enjoy selling products I genuinely like, my customers are also drawn to these striking pieces. When it comes to optical eyewear, the standout brands in our store are De Valentini, U.S.P.A., Gigi Milano, Hermod, Goodlook, and Tommy Miller.

What services do you offer during and after the sale to enhance customer satisfaction?
Customer satisfaction is not just a goal for us. It’s the foundation of our work. During the sales process, we make it a priority to understand each customer’s needs and help them find the right product, both in terms of health and style. From frame selection to lens quality, we provide detailed information and involve them in the decision-making process. After the sale, we continue to be there for our customers. We offer fit checks, free adjustments and maintenance, and warranties for lenses and frames. For contact lens users, we provide regular reminders and special guidance for first-time wearers. What matters to us isn’t just selling a product once. We want to build a long-term relationship based on trust.

As a young entrepreneur, how do you see the Turkish optical industry? What do you think could support its growth?
The optical sector in Turkey has seen great progress in recent years. As consumer awareness grows, so do expectations for quality and service. This has helped the industry become more professional and more focused on customer needs. At the same time, technology, personalized solutions, and digital tools have opened up new possibilities. Still, there’s room for improvement. I believe we need to strengthen vocational training, clarify standards, and support domestic production. I also think optical stores should be seen not just as sales points but as centers for eye health consultation. Growth in this industry depends on working together, sharing knowledge, and pushing our vision forward as a collective.

Did you attend the 11th edition of Silmo Istanbul Optical Fair? How do you view its contributions to the industry?
Yes, I visited the 11th Silmo Istanbul Optical Fair last November. As in previous years, it was a valuable event that brought together professionals and offered the chance to explore new ideas and innovations. Both local and international brands were present, and we were able to take the pulse of the optical world. What I appreciate most about Silmo Istanbul is that it offers more than product variety. It’s a place where you can explore new technologies, production trends, and design philosophies firsthand. For retailers like us, these fairs are key to both sourcing and vision development. This year, I also found inspiring ideas for my own brand, Honey. Observing design trends, material choices, and consumer expectations up close gave me a clearer direction. In short, I see Silmo Istanbul not just as a trade show but as a school that supports industry growth.

Thank you for this insightful interview. Lastly, is there anything you’d like to say about 4 your eyes?
Thank you. I’m truly happy to have had this opportunity to share my journey and my passion for this profession. I’ve been following 4 your eyes for a long time and really appreciate the value it brings to the industry. Its forward-looking approach and the inspiration it provides to retailers like me are incredibly meaningful. With every issue, we gain a new perspective on our profession. It keeps us informed, highlights innovations, and gives a voice to local businesses like mine. I’m proud to be featured in such a publication. Many thanks to the entire team. I hope we’ll meet again in future editions filled with great content.

August 2025

Kübra Karaca Optik

KÜBRA KARACA OPTİK

New Breath for İZMİR

We endorse the contribution of the Silmo Istanbul Optical Fair to our industry’s growth, transformation, and its powerful impact on forging new business connections.

Hello Fatma, would you introduce yourself for our readers and share how you came to the optical industry?
Hello. I was born in Trabzon in 1964. I’m new to the optical field, but I’ve been in healthcare for many years-I’m a retired nurse with 35 years of service in public health. After retiring, I moved to İzmir. My daughter has been a pharmacist for many years and when she decided to relocate her pharmacy to Çiğli, she noticed an empty space next door. I actually first encountered the industry back in 2014, when my son was choosing his university-he studied opticianry, so I was already familiar with the field. I thought: why not? With my daughter’s support nearby and believing I could stay active despite being retired, I decided to open the store. With the help of our Responsible Manager and optician, Nermin Akman, we’re doing great work and really enjoying it.

Could you share the opening story of Kübra Karaca Optik? How did you choose the store’s name?
I can say that the number of private hospitals in Izmir is relatively low compared to other big cities, so I thought that the new hospital to be opened might have potential. We rented the shop in April last year. However, it took us until November 2024 to open, both for decoration works and licensing procedures. In fact, I can say that we are a blossoming business that has been in operation for about six months. When choosing the brand name, I preferred to use my daughter’s name. The main reason for this was that she has been a pharmacy for many years, serving the people in the neighborhood with a smiling face and gaining their trust. I gave my daughter’s name because I thought it would provide convenience when promoting our store.

Your store’s concept-from logo to décor-is very cohesive. How did you plan this harmony?
Our store was specially designed by experienced interior architects and furniture decoration companies. In the decoration, we preferred the color orange to create a warm and friendly environment for people. At the same time, we tried to make people feel this sincerity by using oval lines in both design and lighting. We tried to present the color and logo we use in our brand as a whole, from our signboard to our shopping bags, wipes, eyewear cleaning solutions and business cards. We were very meticulous in choosing the logo, we wanted it to be both stylish and a design that would evoke Eyewear.

Do you carry products across all segments? Which optical and sunglass brands sell best?
In order to keep customer satisfaction and continuity at the highest level, we carefully create our selections by making detailed examinations of all models and brands while choosing our products. Since our main goal is to appeal to the needs and tastes of our customers, we focus on diversity in the product portfolio of our store. We work with almost all of the world’s leading optical and sunglasses brands. Since we are next to a hospital, we have more optical frames, but of course we have allocated a large area for sunglasses in order to keep up with the sunny and summery weather of Izmir. We mostly work with the brands and products of Luxottica Group. We also carry various brands such as Lacoste, Calvin Klein, Furla, Guess, Vycoz, Silhouette and Dutz.

What sets Kübra Karaca Optik apart from other optical stores in Çiğli?
Our optical store has brought a breath of fresh air to our region with its design and location. Our carefully selected décor, our selection of optical and sunglasses from trendy brands, our warm and friendly approach have received positive reactions from our environment. Our explanatory narrative and sincere information during and after sales made it easier for us to gain the trust of our customers despite being a new store.

What are your top priorities for customer satisfaction? Could you tell us about your after-sales services?
We increase customer satisfaction by offering gifts, discounts and advantages for our customers. Our events such as campaigns on special occasions, new product launches and seasonal discounts attract great interest. In these events, we aim to keep our customer satisfaction at the highest level with opportunities such as gift vouchers and discount coupons. In case of any problems with our products, we offer spare parts support, as well as repair and maintenance services for all kinds of glasses, even if they are not purchased from our store.

Which shapes, materials, and colors will dominate this summer’s optical and sunglass trends?
Rather than myself, I find it more valuable to share the views of our optician Nermin, who has many years of experience in the sector. She underlines that the eyewear fashion for the 2025 summer season will include geometric forms, large frames, colored lenses and retro influences, and that the trend colors will definitely be bold and popular colors such as pink, orange, blue and green. In our country, eyewear have started to be accepted as stylish accessories that reflect personal expression and keep up with the pace of modern life. Especially in these sunny days, we believe that the energy of vibrant colors will have a good effect on our happiness.

Are the current sales and training programs on industry innovations, trends, and new technologies sufficient? What needs improvement?
We observe companies trying to offer training in certain sessions at both domestic and international fairs. However, we think that these presentations are insufficient in the limited time we spend to meet new products at fairs. We believe that some brands should organize events such as training camps or seminar days, especially related to optical lens technologies, to enable us to provide healthier and more scientific information to our customers.

Do you visit international fairs? How important is it to follow them?
Nermin has experience in this field, but as we mentioned at the beginning of our interview that we are a new-born business. We hope that we can participate in the 2025 Silmo Paris Fair as Kübra Karaca Optik in our first year. We think that participating in fairs abroad is important not only to broaden our perspective but also to be among the first to be aware of the progress of the sector. We believe that these fairs are also useful for exchanging ideas with our colleagues abroad. We also think that they are valuable in terms of opening up space for the use of new technologies in our country., we hope to attend Silmo Paris in our first year, 2025. We believe participating in global fairs broadens our perspective and keeps us first to know industry developments. These fairs are also valuable for exchanging ideas with international colleagues and helping bring new technologies to our country.

How do you view the development and value that Silmo Istanbul Optical Fair brought to the industry?
First of all, we would like to state that Silmo Istanbul Optical Fair had a very important place in the establishment phase of our store. Thanks to Silmo Istanbul, we had the opportunity to examine many products on site during the process of opening our store. In particular, we procured the devices and tools we use in our workshop from Silmo Istanbul. The opportunity to compare and examine all the features of all products at the same time made a great contribution to drawing our sectoral path. Moreover, just by issuing our entrance card to Silmo Istanbul Optical Fair online, our business also won a gift in the draws of the fair. We find the thoughtfulness of gifts that increase our motivation and enthusiasm valuable and thank you on behalf of our store. Beyond that, we think that Silmo Istanbul Optical Fair has a very important place for the growth and development of our sector. The fair brings together many brands and professionals in their fields and offers us the latest trends and technology. It provides environments such as new product discoveries, new technologies and information sharing. We support the contribution of Silmo Istanbul Optical Fair to the growth and transformation of our industry and its strong impact on establishing new business connections.

Thank you for this valuable interview. Finally, may we ask your views on 4 your eyes?
In today’s world of technology, digital publishing reaches much wider audiences and offers easy access. By expanding innovative content and technologies, these experiences can become richer and more varied. We thank you for providing this interview opportunity and wish success to your entire team.

July 2025

Yeni İnci Optik

YENİ İNCİ OPTİK

Legacy Trail

Silmo Istanbul Optical Fair offers industry professionals the chance to connect, draw inspiration from innovations on display, and seize valuable collaboration opportunities.

Hello Mr. Hikmet. Could you introduce yourself to our readers and share how you got started in the optical industry?
Hello! I’m Hikmet İnci, born in Istanbul in 1983. I graduated from the Business Administration Department at Eskişehir University. I was introduced to the optical industry at a very young age thanks to my father, Hasan İnci, who was a pioneer in this field. In a way, you could say I was born into the profession. I also completed my opticianry education at Muğla University.

İnci Optik is a well-established store with over 40 years of history. How would you describe founder Hasan İnci’s approach to the industry and retail? How do you carry this legacy forward today?
My father’s approach to the optical industry was built on customer satisfaction and high-quality service. These are valuable principles not just for optical retailers, but for all retailers in general. Thanks to him, I learned the true importance of putting these ideals into practice. For him, it was never just about making a sale. He believed that truly satisfying customers meant helping them find products that allowed them to express their style, accessorize, and feel fashionable. This required understanding their needs and building strong, sincere relationships. I’d say this approach is the most important legacy he passed on to me.

İnci Optik, founded in Sirkeci—the heart of the optical sector—later expanded with new locations. When and how did this expansion begin? Could you tell us about your branches and their unique features?
For me, Sirkeci holds a special place—it’s where I spent my childhood and youth, a place full of history and character. It’s also a somewhat challenging area in terms of customer profile. After taking over the store, I always aimed to open more locations. I wanted them to be street-level stores like the one in Sirkeci, rather than enclosed spaces, so I spent years scouting high-foot-traffic areas. In 2023, together with my longtime colleague Haluk Etüs, we opened our second store in the heart of Beşiktaş, where we continue to provide the same level of service.

How would you describe İnci Optik’s approach to customer service? How do you differentiate yourselves from other optical stores during and after the sales process?
Our approach is to make customers feel they’re buying something beyond just a pair of glasses—they’re choosing something that helps them stand out. Even before we start the sales process, customers who walk into our store can sense they’ll receive high-quality, distinct service. They can tell this not only from the way we present our products or organize the store, but also from how we interact with them. During the sales process, our diverse and boutique product selection allows us to guide customers toward the best choice for their needs and preferences. Our goal is to ensure they leave satisfied, and even after the sale, we’re committed to providing maximum support should any issues arise.

What qualities do you look for when selecting employees? Does the master-apprentice relationship still exist in your store’s culture?
The master-apprentice relationship is invaluable in many professions, and I’d say it’s absolutely essential in ours. We’ve had many interns and trainees grow alongside us. Honestly, I prefer to approach my employees as friends, within a framework of mutual respect, rather than from a traditional boss-employee dynamic. And I expect the same from them. I believe in fostering a supportive, collaborative environment where we help each other. That’s why I choose employees who align with these values—people who are eager to learn, willing to grow, and easy to communicate with.

Which eyewear and lens brands are the top sellers at İnci Optik?
At İnci Optik, products from the EssilorLuxottica Group stand out among our top-selling eyewear brands. Ray-Ban, Vogue, Prada, and Versace are particularly popular with our customers. When it comes to lenses, Hoya and Essilor are leading choices thanks to their quality and customer satisfaction. The personalized solutions these lens brands offer make it easier for us to meet our customers’ specific needs.

How important is it to offer a variety of brands, product segments, and price points? Do you maintain this balance across your branches?
We don’t differentiate between our main store and branches in terms of brand variety; we aim to provide the same product and service quality at every location. While there might be minor differences in quantities, we serve with a wide range of products to cater to every style and budget. Maintaining this balance helps us keep customer satisfaction at the highest level across all our stores.

In your opinion, what shapes, colors, and materials will dominate optical and sunglasses trends for the Spring/Summer 2025 season?
For the 2025 summer season, I expect bold, thick frames and colored lenses to take center stage in sunglasses. In optical eyewear, I anticipate more minimal designs with oval shapes and lightweight structures gaining popularity. Soft tones and pastel colors also seem set to be favorites this season. Materials that offer both style and comfort will be another key focus.

As an experienced retailer, how do you view the current state and near future of the optical industry?
To be honest, one of the most critical challenges for us right now is the inflationary environment in our country. Achieving price stability is crucial for us. Of course, this issue affects all sectors nationwide, but since most of the products we sell are imported, it’s especially difficult for us to maintain price balance and profitability. The current economic climate poses a significant obstacle for the optical industry and our business.

Do you think industry training programs and company briefings are sufficient? What are your suggestions for improving awareness and development?
I don’t think the current level of industry training programs is sufficient. I believe we need more meetings and events, and that information about innovations and developments should be shared with us more effectively. In previous years, I participated in seminars organized by companies like Essilor and Zeiss. I think such seminars should be held regularly and more frequently. These programs would be highly beneficial not just for us, but also for newcomers to the industry.

Could you share your thoughts on the Silmo Istanbul Optical Fair and its contributions to the industry?
Silmo Istanbul Optical Fair holds a very important place in our industry. It provides an environment where all innovations and developments come together, allowing us optical store owners to experience them firsthand. The fair also offers opportunities to meet other professionals, draw inspiration from the brands, collections, technologies, and trends on display, and explore new collaborations.

Thank you for this valuable interview. Lastly, what are your thoughts on our magazine, 4 your eyes?
Thank you for featuring us in your magazine. I truly believe 4 your eyes is a valuable publication with its high-quality, up-to-date content that contributes to the industry. Thanks to your magazine, we can stay informed about developments, innovations, and different perspectives in the sector. It also helps us connect with our colleagues and find inspiration. I’m grateful for your work and wish you continued success.

June 2025

B&B Optik

B&B OPTİK

A BOLD INITIATIVE THAT PRIORITIZES EYE HEALTH…

While Silmo Istanbul significantly contributes to the global recognition of the Turkish optical industry, it also facilitates the establishment of business connections.

Hello Mr. Burak. Could you briefly introduce yourself to our readers and share how you were first introduced to the optical industry?
I was introduced to the optical sector thanks to my father. Öztürk Optik, the first optical store in Bakırköy, was founded by my father in 1968. I started working in the eyewear business by spending my school holidays with him. Having started at a young age, I decided to continue my father’s profession by opening my own store in 2021.

You’ve been in the industry for quite a long time. What led you to open B&B Optik? Are you planning to expand with new branches?
I received a lot of support and positive feedback from my surroundings about opening a store. People told me I was born for this job and that it suited me perfectly. Frankly, I embraced this idea myself and took my first entrepreneurial step in the industry by founding B&B Optik. Even before opening the store, my initial goals included branching out. I still feel the same and believe I will achieve this in the future. As you know, the pandemic entered our lives in 2020. Despite the challenges of that period, I decided to open the store within a year. I was fully aware of the risks involved in starting a business during such an economically turbulent time. However, I wanted to turn this risk into an opportunity with my determination and enthusiasm-and I did. I firmly believe in the philosophy, “Life always favors the brave.”

With current trends, we’re seeing a growing interest in designer brands in Türkiye. Which brands are particularly popular in your store?
Our store primarily offers high-end product groups and luxury brands. As branding continues to accelerate globally, the eyewear industry has also become an integral part of this process. Consumer habits and expectations are now shaped accordingly. In line with this, we are committed to presenting globally established and trendsetting brands to our customers. In our collection, we include prestigious and globally recognized brands like Cartier, Balmain, and Dita, aiming to offer our customers both quality and fashion at once.

B&B Optik is a street store. Could you tell us why you preferred a street location over a shopping mall?
The main reason we chose street retail over a mall was our desire for a more independent work environment. For us, customer relations should not be solely sales and trade-oriented, but also based on sincere and sustainable connections. Operating as a local business on the street allows us to build more natural and close relationships with the people around us. Being in direct contact with our customers enables us to better understand their needs and provide them with the most appropriate service. For this reason, street retail is not just a sales point for us-it’s also a space where we form strong bonds with our customers.

Competition among optical stores is growing every day. Could you tell us about your pricing approach for B&B Optik products?
Yes, unfortunately, our sector faces increasing competition, and it’s becoming harder to compete with online prices. However, what we do is not just about selling a fashion accessory-it involves one of the most sensitive aspects of health: eye care. So, our customers don’t just come to buy world-famous sunglasses brands; they also seek essential optical support and information for their eye health. At B&B Optik, we prioritize and value their eye health to the highest degree. Our main goal is to address their needs through the most accurate and sincere communication. Therefore, we continue to uphold our right product, right pricing principle without compromise.

What are your priorities in customer satisfaction? What are your after-sales services that you offer to customers?
For B&B Optik, ‘Your trust is our happiness’ is much more than a slogan. Our top priority is the trust our patients place in us. At B&B Optik, we are aware that our work doesn’t end with a sale. We always have a backup plan (Plan B) in place for possible scenarios after a sale. It is our mission to offer the most accurate and realistic solutions to our patients and customers, both during and after the sales process.

Do you think the training and sales briefings about industry trends, developments, and innovative technologies are sufficient? What are your thoughts?
With the rapid development of the world, our industry-like all others-is experiencing significant changes and innovations in parallel. While technology, design, and production are progressing rapidly, I can’t say the same about sales briefings. Yes, many training programs, presentations, and briefing meetings are organized to provide new information to industry professionals. However, unfortunately, our colleagues often fall short in effectively conveying this information to patients or customers, or they lack proper communication techniques. This naturally reflects on the quality of service.

How do you evaluate the dealer meetings organized by manufacturers and wholesalers? How much do they contribute to business development and motivation?
I find dealer meetings organized by manufacturers and wholesalers to be very beneficial. Such events contribute to the industry’s development while offering a great advantage for us dealers. Especially when the next season’s products are introduced, these meetings help us make more effective decisions about how to shape our product range and which models to offer to our customers. I believe such events are crucial, as they help with business planning and also boost our motivation.

Do you visit international fairs? How important is it to follow them, in your opinion?
Yes, we follow international fairs. These events are especially important for staying updated on innovations and technological changes in optical eyewear, as well as the conveniences they bring to our profession. They significantly contribute to our vision by providing in-depth information on both the latest collections from fashion brands and emerging product trends-especially in the sunglasses segment.

The 11th Silmo Istanbul Optical Fair was held last November. What would you like to share about its development and contribution to the industry?
As the B&B Optik family, we visited the 11th Silmo Istanbul Optical Fair, just as we do every year. Since its early years, I have believed that it provides a valuable platform for our sector. Even after a major pandemic like Covid-19, I’m pleased to observe that the fair has continued to improve each year. With Silmo Istanbul’s development, its contributions and support for our industry have also increased. Its growing strength and ever-improving atmosphere have had a highly positive impact on our industry. Silmo Istanbul significantly enhances the global recognition of the Turkish optical industry and makes it easier for us to establish business connections.

Thank you for this valuable interview. Lastly, what would you like to share about our magazine, 4 your eyes?
We follow your magazine regularly every month. We highly value the insightful content and up-to-date information you provide for the industry. On behalf of B&B Optik, I’d like to thank you for featuring us in 4 your eyes. We wish you continued success with your work, which keeps a pulse on the sector and serves as a guide for all of us.

May 2025