How would you describe the sectoral vision and DNA of Reel Optik?
It is one of the companies that has caught the fashion very well since the day it was opened, and even became a pioneer of fashion. Reel Optik first offered the white-framed glasses, which were released in 1995-1996. Glasses with facet-colored lenses and stones, which were released in the 2000s, were again distributed in the sector after they were first featured here. We are a company that has pioneered the sector very well. The most exclusive collections of brands met with users first at the Reel Optik in Nişantaşı. We are a company that has taken itself one step further every year. Special handmade wooden glasses, horn glasses, and custom-made glasses were also brought together with the sector in our store for the first time.
Your store is in Nişantaşı, which is the center of fashion. What sets you apart from other stores in this fiercely competitive environment?
Of course, we also sell what everyone else is selling. Our difference is our service. We also sell the services. Our real process starts after the sale. We ask our customers to call and visit us from time to time. We can examine the glasses they use while they are drinking their coffee. With this communication, we ensure that the customer uses the product correctly and beautifully. We also provide product related trainings here. Competition has no end, and instead of competing with it, we try to satisfy our customers with the service we provide. 100% customer satisfaction is very important to us.
Do the customers who come to buy glasses come with brand and model awareness? Or are you making the right choice for them? What is the ratio of this?
Where we are located is Nişantaşı. Many models are requested in Nişantaşı, so plenty of people come here with brand and model awareness. I can say that the rate goes up to about 65%. When someone comes here, the glasses they want or the glasses they see in their friend’s eyes may not fit the person’s face. We communicate it by showing it to them. We tell you what should be used, especially if it is optical glasses. It may not fit their face. Their visual focus may not be the nasal cavities. That’s why we show you the glasses we recommend. We do not sell optical glasses that we do not find suitable. There are sometimes customers who want differences in sunglasses. As long as it adapts to your face, it does not cause any discomfort.
Everyone is on a quest to be different. Different designers, different store concepts, even marginal customer base. What are your thoughts on this marketing trend in the fashion world?
This difference is good for all of us. This success can be achieved in stores that we call multi-stores. They can catch this variety and present it to their customers in many stores at the same time. But in boutique stores like ours, we cannot do this. We are trying to serve our customers with our service, decoration and products. The more satisfied our customer is, the more our difference from others emerges.
What do you think will be the trends of this year? Which is your favorite brand?
Designer products are at the forefront this year. Designer branded products are preferred more than fashion brand products. In horn glasses, especially Maybach is a product that we sell a lot. The situation is different for fashion brands. The brand can become a trend that year with a model in its collection. However, this situation does not show continuity for any brand. Sometimes collections repeat themselves. They move too fast, which harms both the brand and us. If a brand’s collection is good this year, it may be bad the next year. Designer brands, which we call boutique brands, take themselves one step further every year because their aim is, above all, to provide comfort and suit the user. In fact, there is no obvious trend situation this year. Turquoise color is in the foreground this year. Mustard colors are the same. Of course, for those who do not give up on the classics, light browns, smoked, slightly less sharp colors will be in the foreground. Naturalness and transparency will be at the forefront. More assertive, more stylish, more slanting glasses that fit into the eye socket will be trending. The trend in sunglasses can change every minute. You see today, there are also collections in the interim periods. Since the use of sunglasses does not have a season, the collections start in March and are renewed in July and August. As my favorite brand in sunglasses, I can put Maybach first. Silhouette and Mykita are among the top selling brands at the moment. Apart from that, Bottega Venetta, Yves Saint Laurent, Fendi and Dior are our brands that are selling very well.
In the recent years, many brands have been investing in recycling. Do you include recycled products or brands in your store?
We also support recycling. We ask our customers for their old glasses and lenses and collect them for recycling. We reserve some for recycling, and we plan to send some to people in need. We clean the product to be used for the second time and make it ready for use. We do all of this for free.
Do you keep up with international fairs held abroad?
I think every person who says they are an optician in Turkey should go to fairs. It doesn’t matter if it’s a wholesaler or not. The way the products are served, the products, the wholesalers and the manufacturers abroad should all be seen. I have been attending fairs for roughly 15 years. I also attend for our wholesale department, but the main focus is for our store. We have to keep up with which models are more dominant. In addition, you have the chance to see all companies together at the fairs, not just a few companies. I think the atmosphere of the fairs is different.
If we compare Silmo Istanbul Optical Fair with international fairs, how would you describe its position?
It’s just a newborn child, but it is growing magnificently. It goes up with a rising momentum every year. It is a fair we like very much. Yes, there are fairs abroad, but we were upset about why we couldn’t do it here. Now we see that Silmo Istanbul is rising a lot thanks to you. Although it is like a newborn child, I believe that it will pass Paris and Milan in a very short time. This is because the Middle East is a completely different place. Such a fair has never been held before. The added value you add to our country cannot be ignored. It is incredible. I think that Silmo Istanbul has a very important role in increasing the number of manufacturers and manufacturing quality in products. For example, we attend the fair with our company in the wholesale section every year. There were points we couldn’t reach. The fair offers the opportunity to reach, meet and mingle with these people and stores. Most importantly, since it is a growing fair every day, foreign visitors come a lot. We can sit and talk and trade with them. We see our shortcomings and surpluses. I believe that foreign visitors will increase and foreign companies will attend the fair more.
What do you think about 4 your eyes, which started to be published digitally as of 2023?
To be frank, we were very surprised by such a good approach to the sector when the magazine first came out. We attach importance to your growth day by day and to guide the optics industry with each passing day. I’m very glad you switched to digital. Before anything, our trees will no longer be cut down with such a change. We will all have access to the digital broadcast. I believe this will reach a wider audience.
January 2023